SafeChoice Car Warranties (Yuck!)
Posted: Fri Oct 20, 2006 1:27 pm
I purchased my 1989 Syncro back in February. I paid extra for a SafeChoice 7 Year 100K Warranty as I purchased the Westy from a dealer in Colorado. They required their special additive be added to my cooling system, and that I immediately get an oil and transmission fluid change to activate the warranty. Then every 4 Months or 4K Miles, I have to get an oil change "professionally" done. They also require proof all other maintanance is done per manufacturer specs by a pro shop. So, in a nutshell, I have done all of this so far.
In September I took a trip, and 1000 miles from home, the water pump went out. Happened on a weekend. The water pump was covered by this warranty. The SafeChoice is closed on weekends. They require their phone # be called to get approved the claim before any work is done. But... they are no open on weekends, so no one to call. I am on business, have places to be, and what do they expect, me to sit on the side of the road and until they open their doors on the weekday to do the claim. So, I had the work done by a pro shop and got on my merry way. I have kept all documents of what was done and that I did all their maintainence since owning the Syncro. I arrived back home, called them, and they refuse to even do anything since the vehicle has been worked on already even though I have all proof. So, their loophole is to have the customer wait for days/weeks to get the OK to have the job done I guess.
Just bitching but seems unfair to me. They are not open to call, I am not going to wait days for this as I am on business and have to get home also. I pay for the job to be done, keep all receipts, stick to their original requirements, and now they will not accept claim because I did not call (but they were closed... <grin>).
OK, my gripe is over. hehehe
tj
*I wonder if I have any legal recourse or since I did not call even though they were closed, I am SOL.
In September I took a trip, and 1000 miles from home, the water pump went out. Happened on a weekend. The water pump was covered by this warranty. The SafeChoice is closed on weekends. They require their phone # be called to get approved the claim before any work is done. But... they are no open on weekends, so no one to call. I am on business, have places to be, and what do they expect, me to sit on the side of the road and until they open their doors on the weekday to do the claim. So, I had the work done by a pro shop and got on my merry way. I have kept all documents of what was done and that I did all their maintainence since owning the Syncro. I arrived back home, called them, and they refuse to even do anything since the vehicle has been worked on already even though I have all proof. So, their loophole is to have the customer wait for days/weeks to get the OK to have the job done I guess.
Just bitching but seems unfair to me. They are not open to call, I am not going to wait days for this as I am on business and have to get home also. I pay for the job to be done, keep all receipts, stick to their original requirements, and now they will not accept claim because I did not call (but they were closed... <grin>).
OK, my gripe is over. hehehe
tj
*I wonder if I have any legal recourse or since I did not call even though they were closed, I am SOL.